Declaration of consent to the use of cookies

The GRAFE Customer Centre wants to place cookies on your device. Some cookies are absolutely necessary for the functionality of this website, while the use of other cookies is optional. We only use cookies to personalise content and advertisements for you, to offer you a protected area after login and to analyse website traffic for improvement purposes. To protect your personal data, we do not pass on any information to third parties and refrain from using any third-party cookies.

By continuing to use this website, you agree and consent to the cookies that are absolutely necessary. By clicking on "Accept all" you agree to the setting and use of all cookies. Likewise, you consent to the subsequent processing of the data generated by the use of these cookies. The setting of cookies and data processing - in particular the purpose and duration of cookie storage - are described in more detail in the section: privacy. Here you can also adjust your cookie settings according to your wishes at any time. You can determine yourself which data generated by the use of your cookies may be processed. To do this, simply adjust the placement of cookies in the cookie settings.

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Cookie Settings

When you visit our website, we ask you to store or retrieve information in your browser, usually in the form of cookies. This information may relate to you, your settings or your device and is mainly used to make the website work the way you expect it to. The information does not usually identify you directly, but it can provide you with a more personalised web experience. Because we value your right to data protection and privacy, you can choose whether or not to allow certain types of cookies on our website. However, please note that blocking some specific types of cookies may adversely affect your experience of the website and the services we offer.

Absolutely necessary cookies

These cookies are essential to allow us to provide you with basic and secure features of our website. Without these cookies, certain services you have requested cannot be provided, such as the use of areas of our website limited to registered users. They are usually only set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in or filling out forms. These cookies are not used to collect information about you for other purposes such as marketing or analytics.

Functional cookies

These cookies allow us to store your preferences such as your username, language settings and/or the region you are in. They are used to provide advanced, personalised features and may also be used to store changes to text size, fonts and other parts of web pages that you customise. These cookies do not track your browsing activity on other websites.

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    This cookie enables us to save your set time zone and provide you with corresponding, personalised functions.
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Privacy
Designation of responsible unit

The responsible unit for data processing on this website is:

GRAFE Polymer Solutions GmbH

Waldecker Straße 21

99444 Blankenhain, Germany


Phone +49(0) 36459 45-0

Fax +49(0) 36459 45-145

E-mail support@customer.grafe.com


The responsible unit, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, contact details, etc.).


Server log files

The provider of the website automatically collects and stores information in server log files that your browser automatically transmits to us. these are:

  • Name of the website accessed
  • File, date and time of access
  • Amount of data transferred
  • Notification of successful retrieval
  • Browser type and version
  • User's operating system
  • Referrer URL (previously visited page)
  • IP address

This data is not merged with other data sources. The basis for data processing is Art. 6 Para. 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.


SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses an SSL or. TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the "https://" address line of your browser and by the lock symbol in the browser line.


Right to data transferability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to third parties. It is provided in a machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place if it is technically feasible.


Contact form

Data transmitted via the contact form, including your contact details, will be stored in order to process your request or to be available for follow-up questions. This data will not be passed on without your consent.


The data entered in the contact form will only be processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation: support@customer.grafe.com. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation.


Data transmitted via the contact form will remain with us until you request deletion, revoke your consent to storage or there is no longer any need for data storage. Mandatory legal provisions - especially retention periods - remain unaffected.


Newsletter data

We need an email address from you to send our newsletter. Additional data is not collected or is voluntary. The data will only be used for sending the newsletter.


The data provided when registering for the newsletter will only be processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation: support@customer.grafe.com. The legality of the data processing that has already taken place remains unaffected by the revocation.


Data entered to set up the subscription will be deleted if you unsubscribe. If this data has been transmitted to us for other purposes and elsewhere, it will remain with us.



Our website uses cookies. These are small text files that your web browser stores on your device. Cookies help us to make our website more user-friendly, effective and secure.


Some cookies are “session cookies.” Such cookies are automatically deleted after the end of your browser session. On the other hand, other cookies remain on your device until you delete them yourself. Such cookies help us to recognize you when you return to our website.


With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are deleted automatically when the program is closed. Deactivating cookies can result in limited functionality of our website.


The setting of cookies, which are necessary for the exercise of electronic communication processes or the provision of certain functions desired by you (e.g. login), is based on Art. 6 Para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in storing cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these are treated separately in this data protection declaration. (see Google Analytics, YouTube)


Here you can change your cookie settings.


Registration on this website

You can register on our website to use certain functions. The transmitted data serve exclusively for the purpose of using the respective offer or service. Required information requested during registration must be given in full. Otherwise we will reject the registration.


In the event of important changes, for example for technical reasons, we will inform you by email. The email will be sent to the address you provided when you registered.


The data entered during registration is processed on the basis of your consent (Art. 6 Para. 1 a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation: support@customer.grafe.com. The legality of the data processing that has already taken place remains unaffected by the revocation.


We store the data collected during registration for the period that you are registered on our website. Your data will be deleted if you cancel your registration. Statutory retention periods remain unaffected.


Revocation of your consent to data processing

Some data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by email is sufficient for the revocation: support@customer.grafe.com. The legality of the data processing carried out before the revocation remains unaffected by the revocation.


Right of remonstrance at the responsible supervisory authority

As the person concerned, you have the right to lodge a complaint with the responsible supervisory authority in the event of a breach of data protection law. The responsible supervisory authority for data protection issues is the State Data Protection Officer of Thuringia. The following link refers to its contact details: https://www.tlfdi.de/.


Changes to our privacy policy

We reserve the right to adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration then applies to your next visit.


Questions to the data protection officer

If you have any questions about data protection, please send us an email to: support@customer.grafe.com or contact the person responsible for data protection in our organization directly.

Status: 14.10.2019

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